Privacy Policy – Chart Watch
Last updated: 14 August 2025
Controller: Chart Watch FZ-LLC (“Chart Watch”, “we”, “us”, “our”), a limited liability company organized under the laws of the United Arab Emirates and registered in RAKEZ (Ras Al Khaimah Economic Zone), operating chartwatch.tv.
Introduction
At Chart Watch FZ-LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, chartwatch.tv, or use our services.
For individuals in the EEA/UK, the data controller is Chart Watch FZ-LLC, registered in RAKEZ, United Arab Emirates.
Information We Collect
We may collect the following types of information:
- Personal Information: Such as your name, email address, and payment details when you subscribe.
- Usage Data: Information about how you interact with our website, including pages visited and features used.
- Technical Data: IP address, browser type, and device information.
How We Use Your Information
Your information is used to:
- Provide and maintain our trading watchlist services
- Process payments and manage subscriptions
- Improve website performance and user experience
- Communicate updates, changes, or promotional offers
Legal Bases for Processing (EEA/UK)
We process personal data where necessary to perform a contract (providing subscriptions), based on our legitimate interests (site security, product improvement, analytics), to comply with legal obligations, and with your consent where required (e.g., marketing communications).
Marketing Preferences
You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
Data Sharing and Disclosure
We do not sell your personal information. However, we may share data with:
- Trusted third-party service providers for payment processing, hosting, or analytics
- Law enforcement or legal authorities when required by law
Key service providers include payment processing, hosting, analytics, and email delivery vendors. We can provide an up-to-date list on request.
International Transfers
Where personal data is transferred outside your country (e.g., to service providers), we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
Cookies and Tracking Technologies
We use cookies to improve site functionality, analyze traffic, and enhance user experience. Where required, we obtain consent via a banner. You can manage cookie preferences in your browser settings or through our cookie settings tool if available.
Data Security
We take reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is 100% secure. If you believe you have found a security vulnerability, please contact us at hello@chartwatch.tv.
Data Retention
We retain personal data for as long as necessary to provide the services and meet legal obligations. Typical retention: account data for the life of the account; billing records for up to 7 years; support correspondence for up to 3 years.
Your Rights
You may request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at hello@chartwatch.tv. Depending on your location, you may also have rights to restrict or object to processing and to data portability.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy, please contact us at hello@chartwatch.tv.
Registered Office: RAKEZ, Ras Al Khaimah, United Arab Emirates